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FAQs
Why do I have to pay VAT?
We're a VAT registered company based in the UK, and by law, we're required to charge 20% VAT tax on any orders from the UK. However we do not charge for shipping with all UK orders!
Do I have to pay customs duties and import VAT?
For customers based outside of the UK, VAT & import duty charges may occur upon arrival or before release of your delivery from our courier. These charges are the full responsibility of the customer & must be paid in full by the consignee (customer). We are not responsible for these charges & are unable to advise on them as each country varies. For more information on charges you may incur, you should refer to your government website.
In the event that the customs charges are left unpaid & the courier is unable to deliver, our courier may return your shipment to us & the charges for the return shipment/costs involved will be deducted from your order refund total as well as the original shipping charges.
How do I track my order?
Customers can track their Shopify orders through the Shop app or by visiting the order status page. The app provides real-time updates, delivery notifications, and live map tracking, while the order status page allows customers to check their order's progress.
What shipping options are available for the UK?
We ship with 512.All orders that are processed before 11pm will be shipped the same day. Orders in the UK take 1-3 Business Days. We provide free shipping to all UK buyers.
What shipping options are available for EU?
For EU buyers we ship with UPS and offer UPS Express, UPS Worldwide Expedited, UPS Worldwide Express Plus, UPS Worldwide saver and UPS Saver. Generally all orders take (1-3 business days, with express aiming to be next day)
Shipping to different EU countries varies so please just add the products you would like to your cart to calculate shipping costs. For more accurate shipping quotes, please send us an email to info@stockmarketvintage.com with your order requirements, zip code, city and country.
What shipping options are available for 'Rest of the world'
For 'Rest Of The World' we ship with UPS and offer UPS Worldwide Expedited, UPS Worldwide Express Plus, UPS Worldwide saver. Express should arrive within 2-4 business days and Expedited should arrive within 7 Business days.
Shipping varies so please just add the products you would like to your cart to calculate shipping costs. For more accurate shipping quotes, please send us an email to info@stockmarketvintage.com with your order requirements, zip code, city and country.
Can I update my delivery address/ personal information?
For UK buyers please contact us within 24 hours of purchase and we will ensure we update tracking details.
Can I cancel my order?
Your cancellation request must be submitted to us within 48 hours of placing your order. If your order status is unfulfilled, a full refund will be issued. If the 48-hour window has passed, orders are considered final and cannot be cancelled. Please carefully review your selection before completing your purchase.
What is the return policy?
If you experience a discrepancy with your order and wish to return it, please follow these steps:
- Submit a Request: Submit your return request within 14 days of delivery for authorisation.
- Authorisation: If your return request is approved, we will issue you with further instructions for return.
- Return Conditions:
- You are responsible for return shipping costs.
- Returns are only authorised for Grade A products. Grade B/C/D or REPAIR products are non-refundable.
- Unauthorised returns will be refused and returned to you
Can I visit your warehouse to see the merchandise in person/ handpick?
Yes we do offer handpicking at our warehouse as well as personalised orders if you have any requests for bundles/styles you aren't able to find on the website. Please contact us to enquire.
You can also look at our handpick page
How to request an invoice?
Please contact us via email if you require an invoice.
What is the quality of our stock?
All bundles are Grade A unless stated otherwise. As all items are hand graded, some Grade B pieces may be included due to human error. Check our our Grading Guide for more information.
Due to the nature of our products, which include used and worn items, there may be a grading variance of up to 10% due to human error. We recommend laundering items to maximise their selling potential.
What sizing can I expect within the grade?
Unless otherwise stated, our stock includes a mix of sizes from XS to XXL. Some sale bundles may also include Large Youth sizes or extended fits up to 3XL.
Can't find an answer to your question?
Don't worry you can contact using our Live Chat, we aim to reply within 24 hours.
How often do we update stock and inventory?
Our warehouse has regular deliveries and stock updates. We aim to ensure that we provide the best possible grades of stock for our customers. We upload new bundles to our website weekly. If you have any particular requests you can contact us using our Live Chat on the website and we will aim to get back to you within 24 hours.
