Refund Policy

Refund policy

Nature of Business

As a supplier of used and vintage clothing, our items are sold by the bale, and we do not offer a handpicking service. Please review product descriptions and images carefully before making a purchase, as we do not accept returns based on change of mind, personal preferences or dissatisfaction with the items received.

Return Policy

If you experience a discrepancy with your order and wish to return it, please follow these steps:

1. Submit a Request: Submit your return request within 14 days of delivery for authorisation.

2. Authorisation: If your return request is approved, we will issue you with further instructions for return.

3. Return Conditions:

   • You are responsible for return shipping costs.

   • Returns are only authorised for Grade A products. Grade B/C/D or REPAIR products are non-refundable.

   • Unauthorised returns will be refused and returned to you

Cancellation Policy

1. Your cancellation request must be submitted to us within 48 hours of placing your order. If your order status is unfulfilled, a full refund will be issued. If the 48-hour window has passed, orders are considered final and cannot be cancelled. Please carefully review your selection before completing your purchase. 
   
2. We are a wholesaler exclusively serving businesses, including companies and individual traders operating as Limited Companies or Sole Traders on platforms such as eBay, Depop or Vinted. Consequently, all transactions with us are considered business-to-business (B2B) and are exempt from consumer law.

 

Please see additional information below:

• Grading Variance: Due to the nature of our products, which include used and worn items, there may be a grading variance of up to 10% due to human error. We recommend laundering items to maximise their selling potential.

• Quality Assurance Window: Our goal is to ensure every order meets your expectations. Should you notice any discrepancies, please let us know within 14 days of dispatch so our customer service team can swiftly address and resolve any concerns. To ensure we can assist you, please report any discrepancies within this window. After this period, we are unable to help.

• Non-Refundable Items: Please be aware that Grade B/C/D or REPAIR products are non-refundable. Products priced at £2 per piece or below are not eligible for refunds or discount codes. These items are supplied at a competitive wholesale price, reflecting their nature as bulk vintage clothing. While we strive to maintain the advertised grading standards, there may be occasional variations in quality due to human error. However, due to the low price point, these items remain non-refundable. As we operate on a business-to-business (B2B) basis, all purchases are considered final sale, and by placing an order, customers acknowledge and accept these terms, including the possibility of slight variations in quality.

• Order Finality: Once the 48-hour cancellation window has passed, orders are considered final. Please ensure satisfaction with your selection before completing your purchase.